Last updated: 10 November 2026
CV Experts (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in line with the South African Protection of Personal Information Act, 4 of 2013 (POPIA). This policy explains what personal information we collect, why we collect it, how we use it and what rights you have.
1. Who we are
We are a South African online business that provides CV writing, cover letter writing, LinkedIn optimisation, job portal profile optimisation and related career document services. We work entirely online and trade as CV Experts.
Responsible party: Rachel Vorster, a sole proprietor, trading as CV Experts
Address: Cnr Glover and Murati Avenue, Centurion, Gauteng, 0157, South Africa
Email: info@cvexperts.co.za
WhatsApp: +27 76 744 3981
Website: www.cvexperts.co.za
Our Information Officer is Rachel Vorster, who can be reached at info@cvexperts.co.za.
2. What personal information we collect
Depending on how you use our website and services, we may collect:
- Contact and order details: your name, email address, phone or WhatsApp number and billing address when you place an order or contact us.
- Career information and documents: your current CV, cover letters, work history, qualifications, career goals, the positions and countries you are targeting, and a photo if you choose to send one.
- Profile login details: where you ask us to optimise your LinkedIn or a job portal profile, you give us the login details for that account.
- Payment details: payments are processed by our payment provider, and we do not store your card details on our website. We may ask for proof of payment when you pay by bank transfer.
- Communications: emails, WhatsApp messages and contact form submissions you send us.
- Website information: technical information such as your IP address, browser type and the pages you visit, collected through cookies and similar technologies (see section 9).
- Marketing preferences: if you choose to subscribe to our emails.
3. Why we use your information
We use your personal information to:
- provide the services you have ordered and communicate with you about your project;
- review your information, process orders, send quotes and invoices and process payments;
- keep records we are required to keep for accounting, tax and legal purposes;
- protect our website and prevent fraud or misuse;
- improve our website and services;
- send you marketing emails, only if you have given us your consent.
We process your information because you have asked us to provide a service (contract), because you have given your consent, because we are required to by law, or because it is in our legitimate interests to run and protect our business in a way that does not unfairly affect your privacy.
4. How long we keep your information
We keep only the information we need, and only for as long as we need it.
Your documents. You can send us your CV and documents by email or upload them through our website contact form. Files uploaded through the form are kept on our website only until we delete them. Once we have sent your final documents to you, we delete your CV, cover letter and related documents from our systems. Because we do not keep copies after delivery, please keep your own copies of everything we send you. We may be able to refer back to emails we have previously sent you if you are looking for something, but we cannot guarantee that we will be able to retrieve past documents.
Login details. You provide your login details yourself, and we use them only to carry out the service you ordered. We strongly suggest that you change your password once the work is complete. We do not keep your passwords, and we log out of your accounts when the work is done.
Order and payment records. We keep basic order, invoice and payment records (not your career documents) for 5 years, which is the period South African tax law requires business records to be kept (section 29 of the Tax Administration Act, 2011). After that period we delete them, unless we are legally required to keep them for longer.
5. Who we share your information with
We do not sell your personal information. We share it only with trusted service providers who help us run our business, and only as far as is necessary. These include our website hosting provider, our payment provider, our email delivery and email marketing providers, and the tools we use to deliver and protect our website. We may also disclose information where the law requires us to.
6. Transfers outside South Africa
Some of our service providers store or process information outside South Africa. Where this happens, we take reasonable steps to make sure your information is protected to a standard comparable to POPIA.
7. Keeping your information safe
We take reasonable technical and organisational steps to protect your personal information against loss, misuse and unauthorised access. No method of sending or storing information online is completely secure. If a security breach affects your personal information, we will notify you and the Information Regulator as POPIA requires.
8. Your rights
Under POPIA you have the right to:
- ask what personal information we hold about you and request access to it;
- ask us to correct or delete personal information that is inaccurate, outdated or no longer needed (we may have to keep records that the law requires us to keep);
- object to us processing your personal information, and withdraw your consent at any time (this does not affect processing that already took place);
- unsubscribe from marketing emails at any time using the link in each email;
- lodge a complaint with the Information Regulator of South Africa at inforegulator.org.za.
To exercise any of these rights, email us at info@cvexperts.co.za. We may need to confirm your identity before we act on your request.
9. Cookies and similar technologies
Cookies are small text files that a website stores on your device. We use them to make our website work and, only with your consent, for marketing and embedded content. When you first visit our website, a cookie notice lets you Accept All, Reject All or Customise your choices. Cookies other than the essential ones are not set until you agree. You can change your mind at any time using the small cookie icon at the bottom of the page.
The cookies and similar technologies on our website fall into these groups:
- Necessary. These keep the website working and are always on: they remember what is in your cart, keep your checkout and forms working, remember your cookie choice and help our caching system serve pages quickly. The website cannot work properly without them.
- Functional. Our contact page shows a Google Map. Google may receive your IP address and set its own cookies when the map loads, so we only load it after you accept this category.
- Analytics. Our online shop can record how visitors reached it, for example from a search engine or social media (WooCommerce Order Attribution). This only happens if you accept this category.
- Advertisement (marketing). Our email marketing provider, Omnisend, may use cookies or similar technologies to recognise visitors and subscribers. We only load it after you accept this category.
Our website fonts are stored on our own server, so your browser does not contact Google to load them. Profile pictures next to comments are provided by Gravatar. When you pay, you may be taken to a page run by our payment provider, which has its own cookies. We do not currently use advertising networks.
Google reviews. Our website shows customer reviews from our Google Business Profile using a Google reviews widget (provided by Trustindex). The widget is set to a privacy-friendly mode: the review text, reviewers’ profile pictures and icons are loaded through our own website instead of directly from Trustindex or Google, so your browser does not connect to their servers and they do not receive your IP address when you view our pages.
You can also delete or block cookies in your browser settings, but if you block the necessary cookies, parts of the website, such as the cart and checkout, may not work. If we add other types of cookies in future, we will update this section.
10. Marketing emails
We send marketing emails only to people who have given their consent. Every marketing email includes an unsubscribe link, and you can also ask us at any time to remove you from our list.
11. Children and school leavers
Our services are available to school leavers and students. If you are under 18, a parent or guardian must give consent for us to process your personal information.
12. Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top shows when it was last changed.
13. Contact us
If you have questions about this policy or how we handle your personal information, please contact us at info@cvexperts.co.za or through our contact page. You can also read our Terms and Conditions and Refund and Returns Policy.