Last updated: 6 November 2026
We want you to be happy with your documents. This policy explains how cancellations and refunds work at CV Experts. It forms part of our Terms and Conditions.
1. Our services
Our services are personalised digital services that we deliver online. We do not ship physical goods, so there is nothing to return. Your documents are prepared specifically for you, which is why the rules below apply.
2. Cancelling before we start work
We do not start any work until payment has been received, and we will tell you the date we have scheduled you in for, either when we contact you after your online order or on your quote and invoice. If you cancel before we start work on your project, we will refund your payment in full.
3. After we have started work
Please send us any changes you would like within 14 days of receiving your documents for review, and we will make the reasonable revisions you request. If you are still not satisfied and you ask for a refund within those 14 days, we will give you a partial refund. The amount depends on how much work has already been completed, and we will confirm it in writing before we process the refund.
4. If something is wrong
If there is a mistake in your documents or we did not deliver what you ordered, please contact us and we will correct it at no extra charge. If we are unable to deliver the service you paid for, we will refund you.
5. Digital products
When we offer downloadable digital products, they cannot be refunded once they have been downloaded. If a file is faulty or is not what was described, please contact us promptly and we will replace it or refund you.
6. Incorrect or duplicate payments
If you were charged incorrectly or paid twice, we will refund the amount in full.
7. How to ask for a refund
Email us at info@cvexperts.co.za with your name, your order or invoice number and the reason for your request. Approved refunds are paid back to the original payment method as soon as reasonably possible.
8. Your legal rights
Nothing in this policy limits any right you have under the Consumer Protection Act, 68 of 2008, or the Electronic Communications and Transactions Act, 25 of 2002, including any cooling-off or cancellation rights that apply to you.
9. Contact us
Questions about this policy? Email info@cvexperts.co.za or use our contact page.